Genuine Curiosity

Author Dwayne Melancon is always on the lookout for new things to learn. An ecclectic collection of postings on personal productivity, travel, good books, gadgets, leadership & management, and many other things.

 

Updated: I can see clearly now...

[Update on progress at the end of the article...]

Originally posted June 3, 2006:
On Thursday June 1, I had LASIK done on both my eyes. After needing glasses or contacts for the past 33 years (my vision was about 20/450 in my left eye and 20/425 in my right - that pretty much translates to to "blind as a bat" with my naked eyes).

My results so far

The vision in one of my eyes is crystal clear and better than 20/20. The other has slight residual "haziness" that comes and goes depending on the time of day - when the haze is clear, I can see better than 20/20 in that eye, and about 20/30 when it's hazy. They tell me the haze is normal and should fade and clear up over the next few weeks. Even with that, I can now see better than I ever did with contacts or glasses. Truly amazing stuff.

If you're thinking about LASIK, I recommend you check it out. If you decide to investigate, here is my perspective.

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Not that I don’t like a crappy tune now and again...

Everywhere I go, I see a common problem. Lots of people don't know how to:

  1. Silence the ringers on their mobile phones
  2. Stop them mid-ring once they begin ringing

This morning, for example, I was in line at the doctor's office and the woman in front of me got a phone call. She didn't want to answer it, didn't want to open up her flip phone to stop if for fear that opening the phone might answer the call, and didn't know what else to do.

So, we all sat and listened to her ringer for 5 cycles of the song ("Livin' la vida loca") while she squirmed and looked around uncomfortably. I offered to show her how to mute it, but she just wanted to be invisible and pretend it never happened.

Now, I happen to be lucky enough to own a Treo 650 which has the smartest thing I've ever seen on a phone: An external switch that mutes the ringer and speaker on the phone. No digging through a zillion menus, etc. -- just click it off like a light switch.

If you aren't so fortunate, please take a few minutes to learn how to turn off the ringer on your phone (warning: you may actually have to read the manual - don't worry, most phone vendors have PDF copies online).

Invoking blessed silence:

The technique will vary depending on the phone you own:

  • On some phones, you must create a "Silent" profile and switch to it when you want to be quiet
  • On some phones, there is a shortcut key you can hold (often the # key) to toggle between vibrating alerts and audible alerts
  • On others, you may have to hit a few buttons to get down into the depths of your phone's menus to turn off the audible ringer

There are other alternatives, too:

  • Some phones (some Motorola models, for example) have ring modes that begin as a vibrating alert, then transition to an audible ring if they aren't answered - best of both worlds, and another excellent feature implementation.
  • Choose a ring tone that doesn't make a lot of noise at the beginning but gets a bit louder as it goes on (Nokia's "Persuasion" comes to mind)

But I've forgotten to do that and the darn thing is ringing - what do I do?

Yes, I've forgotten to turn off my ringer from time to time and I understand you want the noise to stop, too. But there are alternatives to listening to 6 repeats of the electronic theme from Baywatch.

Most important take away of this rant - most mobile phones will immediately stop ringing mid-ring when you do one of two things:

  1. Press the volume key on the side of the phone
  2. Press the "End Call" button (usually a button with a little red handset on it)

So give it a try this weekend. Call your mobile phone from home and see how quickly you can mute it - it's a wonderful skill to have.

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Tips for tippers

Tipping has got to be one of the most mysterious things for me during travel. Who do I tip? How much? It's nerve-wracking. And then, I have learned that it varies by country.

Here is my current "tip playbook" - I'd be interested to know if you have any changes, additions, comments, or different experiences to share.

Category US International Differences
Bellhop $1 per bag if they handle your luggage from your vehicle to the elevator / reception. Add $1 per bag if they take them all the way to your room. Local currency equivalent to US.
Maid / Chamber Maid Though not many people do this, I have heard that a good rule of thumb is the equivalent of $2 per day. Local currency equivalent to US.
Waiter

15-18% of bill, for good service. 20-25% for exceptional service. 10% for average service.

I also have a "rule of thumb" where I generally won't tip less than $2 for table service, regardless of how much I spend.

Local currency equivalent to US, but gratuities / service fees are often included in the bill in some countries. Check to make sure you aren't tipping twice. When in doubt, ask them "if service is included in the total."
Shuttle Drivers

$2-3 if they are helpful. Add $1 per bag if they help with luggage.

If their shuttle service saves you cab fare, consider a $5 tip.

Shuttles are more likely to be paid shuttles, not free shuttles. Tip equivalent to $2-3 is my rule of thumb.
Bartender A dollar per drink or %15 of the bill. Add more if they are very helpful. If it's busy, tip them anyway - they have a tough job.

Local currency equivalent to US -- generally.

However, in UK pubs with "owner/proprietors" I have had the bartender give me back my tip (on quite a number of occasions) saying things like, "I own this place - you don't need to tip me."

Taxi Typically 15% of the fare, unless they get lost or go a way that I know is unnecessarily inefficient. Then I drop to 10% or so. If I get good advice or extra help getting to an appointment where I'm running late, I may go to 20-25%.

Generally, 15% of fare in countries where tipping is customary.

When in doubt, I ask "Do you typically get tips from your fares? How much?" I find they typically fall in the 15% range.

In the UK and Holland, I have had taxi drivers tell me they usually get tipped for short fares, but not for longer ones. Not sure if this is consistent or anomalous.

Barber / Stylist Typically 15-20% of the check. I don't know - I lived in Holland for a while but I just don't remember and generally don't get my hair cut abroad.
Parking Valet $2-4 if they are retrieving your car for you. $1-2 if they are just handing you the keys. Local currency equivalent to US, from my limited experience - though I don't often valet park internationally - I tend to take taxis more often.
Shoe shine At least $2 - more if they are very helpful or do a fantastic job (I'm particular about my shoes - I had two lousy shine jobs in the Chicago airport, for example and I'll never get my shoes shined there again). Local currency equivalent to US.
That's a starter guide, with the caveat that these are based on my own experience and opinions. What about you - do you know of any additional categories, variations from my guide, etc?

I'd love to hear from you.


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The Effect of a Leader, Starbucks style

Last weekend, my family and I spent the weekend in Seattle for my son's birthday, and one of the main things he wanted to do was have coffee in the first Starbucks (we are "coffee people" - a combination of our Cajun heritage and Pacific Northwest residency, I think).

The first Starbucks is located in Pike's Place Market along the Seattle waterfront, and the store was opened in 1971. When we walked in, I was struck by the fact that it really doesn't "feel" like the Starbucks I know and love. Sure, there are similarities, but this "version 1.0" of Starbucks has a different ambience. For example, there are no comfy couches (not really any place to sit, for that matter), and it's a lot darker (both in lighting and décor). The similarities? The menu is the same, and all that Starbucks gear you can buy (mugs, coffee makers, etc.)

What was intriguing to me is was how much the "zen" of Starbucks has changed since 1971, and how much it hasn't.

What's the same?

  • The friendliness of the baristas, the terminology, and the excellent coffee are just like any Starbucks I've visited just about anywhere in the world.

What's different?

  • Starbucks v1.0 doesn't feel like the "lifestyle store" you commonly associate with the Starbucks name. It's not as warm, welcoming, or inviting and doesn't feel like quite so much like someplace you'd go to hang out with your friends.

And yet -- this is the place it all started.

What can we learn from this?

In addition to the Venti Sugar-free Vanilla Latte I bought, here is what I took away from the experience:

  • Focus - stay true to your core
    • I love that Starbucks has kept true to their roots of coffee, tea, and spices as the center of their business. No matter how they change, it's still about the coffee, tea, and spices.
  • Re-invent
    • There is a binder in the first Starbucks that shows some of the changes over the last 35 years (yes - Starbucks has been around for 35 years!) and they've not been shy about re-inventing themselves.
  • Innovate
    • Starbucks clearly has the passion to continue innovating around a tiny set of ingredients. Who'd have thought there would be so many ways to dress up a cup of coffee?
  • Evolve
    • Starbucks took the core attraction of its business and has continued to evolve and extend itself to connect emotions and intrinsic value with its core products.
  • Involve
    • From coffee products for the home, to music, and now movies and crossword puzzles, Starbucks is increasingly reaching beyond its walls and creating a sense of community.

Lessons for life, business, and global domination. All from a cup of coffee.

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Pleasant surprises on re-entry

I’ve been traveling a lot lately with less time online than usual, so I’ve been suffering a bit of blog withdrawal. That includes posting, of course, but it also means I haven’t been able to keep up with my usual blog haunts. Well, I’ve spent some snippets of time remedying that over the last couple of days, and have found some pleasant surprises.

There’s lots more to see on the way back in - take a look through your blogroll, or borrow mine. And, as Rosa always reminds me - sometimes it’s a good idea to get out of your RSS feed reader and visit the blogs live - you can find fun stuff in the sidebars.

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