I've been using a Blackberry with a full keyboard for quite a while, and have always been frustrated about dialing letters or words since the Blackberry doesn't have any kind of indicator what letters go with which numbers. For example, when I want to dial by name on a company phone system, I have resorted to doing the mapping in my head: something like "Let's see...ABC is 2, DEF is 3... dangit!"
Well, I just found out there is a much easier way: When you have to dial by name, wait for the prompt and simply press and hold down the "Alt" key on the Blackberry and use the keyboard to type the name you are trying to dial. The Blackberry will automagically send the right tone to match what you've typed. Awesome time saver.
When dialing 1-800-Whatever, the same technique applies - just punch that into the dialing field in the Blackberry's phone screen, and it will do the math for you.
If you work for a company that uses a main number with an automated menu where you can dial individual extensions, try this. Type an extension into the phone screen (such as "x123") and the Blackberry will prompt you to set up your phone for automatic enterprise dialing.
After this is set up, you can simply type the extension number for anyone in your company into your Blackberry. The Blackberry will then dial your main number, pause for the specified number of seconds, then punch in the extension number.
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